No matter in which industries, customer service is vital as customers are the core of every business. Why say so? It is because those satisfied customers may build company’s reputation and credibility. At the end, the effect of word-of-mouth (WOM) can be spread as they experienced with excellent service.
Customer feedback is an essential part which to understand their needs and pain points. Besides that, it may provide real insights into what you are doing well and which areas require improvement. Not only that, but they also perceived value and trust as we are willing to solve their issues and problem.
Furthermore, it is necessary to build and strengthen your customer service team. When there are many inquiries asked by customers, we have to be patient in dealing with their inquiries in a professional way. Also, we have to confident to convey the information as we are interacting with customers. Not only that, but product/service knowledge need to clear so that we are not able to provide wrong information.