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Do delivery service help businesses to be reliable in the service industry? Yes, they do. Because the digital trend tend to more tech-savvy, online shopping is taking advantage of this opportunity to expand its business. On the other side, businesses need to be able to meet this demand and new phenomenon.

There are some factors that important for the businesses. Taking good control of the delivery process in order to make sure that the parcel is delivered to the customers on time. It may lead to the efficiency of businesses can be increased and the amount of time and effort spent can be reduced in dealing with deliveries.

Furthermore, the reputation of businesses can be increased as the parcel to be delivered is on time often. It may produce the constantly promises to build upon customer’s trust on the company. After that, the so-called ‘sharing is caring’ will be incurred by sharing the trusted businesses with on time delivery on their network.

Moreover, it is possible to boost customer confidence. With the good and trusted reputation, the customers are willing to choose the business doubtlessly to deliver their parcels. Besides that, it may result in increasing customer satisfaction and loyalty if the parcels are delivered on time and without loss or damage.

On the other hand, the businesses can expand the customer relationship with the punctual delivery, good reputation and satisfaction. They will keep using the delivery service continuously due to the first impression had been established well. Therefore, the customers will like to switch their purchasing power to the trusted business even new customers will do so.

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