Return Policy
Company Name: Arriival Technologies Sdn. Bhd. (“Arriival Technologies”, “we”, “our”, “us”)
At Arriival Technologies Sdn. Bhd., we strive to provide quality products and services. This Refund Policy outlines the terms under which refunds are granted.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
– The product/service purchased is defective or not delivered as promised.
– The transaction was processed in error (e.g., duplicate payment).
– Cancellations made within the allowable cancellation period (if specified in the service agreement).
2. Non-Refundable Items
Refunds will not be provided for:
– Products/services that have been fully delivered and accepted.
– Digital products, software, or licenses once access has been granted or download initiated.
– Customized, special-order, or non-returnable items.
– Situations where misuse, negligence, or failure to follow instructions caused the issue.
3. Requesting a Refund
To request a refund, customers must:
1. Submit a written request via email to arriivalkeponghq@gmail.com within [ 1 day ] of purchase or delivery.
2. Provide proof of purchase (invoice, order number, or payment receipt).
3. State the reason for the refund request and include supporting evidence (if applicable).
4. Processing of Refunds
– All refund requests will be reviewed within [7–14 business days].
– If approved, refunds will be processed to the original payment method.
– Processing times may vary depending on the payment provider.
5. Cancellations
– Customers may cancel services or subscriptions within [1 days] of purchase to be eligible for a full or partial refund.
– After this period, cancellations will not be entitled to a refund unless stated otherwise in the service agreement.
