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2021-instant tnc

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Instant Delivery Terms & Conditions

The instant delivery duration will be within 3 hours. It will be started counting from pick up point.
Within same city refer to parcel delivery within whole Klang Valley area / within Johor Bahru area.
Arriival Technologies reserves the right to revise the price rates quoted at any time or in the future once we found out that you have a certain number of parcels to be delivered after an initial cooperation.
Price rates quoted are only applied for general parcels to be delivered but not for those parcels that required special handling.
Price rates quoted are based on the delivery distances from the specific pick up point to drop off point.
The measurement and weight of a parcel can be categorized into 3 different vehicles to be used depend on the parcel size you deliver.
The posting rate will be determined by distance and size, or actual weight.
All Series Delivery Service are subjected to additional per stop price.
Subjected to additional charges of RM8 (For Motorcycle, Car & Van) ; RM30 (For 1 Ton & 3 Ton Lorry) for round trip included (DO). And half price (50%) additional charge for Product Return (IF REQUESTED).
The distance will be rounded off.
Instant delivery on Sunday and Public Holidays need to make appointment before 1 day for arrangement.
If there is any circumstance like raining, the motorcycle delivery will be stopped or delayed due to the safety of our riders.
If place order landmark location different with the actual landmark location more than 3km, customer shall bear the actual price based on the actual landmark location.
Cancellation fees : For a driver who is on the way to order destination: Driver will call to confirm the order prior to departing. If delivery is confirmed with the driver then and a cancellation happens after the scheduled time, customer need to bear the 50% cancellation charges from total order amount.
Waiting fees : Free of charge for first 10 minutes. After 10 minutes RM 2.00 is chargeable for every subsequent 5 minutes.
Oversized item charge : If the requirement or parcel exceeds the maximum weight, size, or quantity as specified above, Arriival will change the vehicle type to the appropriate one with the price difference being borne by the customer.
Loading fees: RM10.00.The driver/helper(s) will drop the items from the lorry to the ground next to the lorry or vice versa only. They are not required to drop to and fro the premise with this service.
Door-to-door service by driver : The driver will provide moving services which includes loading and unloading of item to and fro the premise.
- Fees of charge:
  -Car = RM 10.
  -VAN = RM 20.
  -1 TON LORRY = RM 60.
Door to door service by drive +1 helper: The drive will provide moving service which includes loading and unloading of item to and fro the premise with the aid of 1 helper.
- Fees of charge:
  -VAN = RM 80.
  -1 TON LORRY = RM 120.
  -3 TON LORRY = RM 120.
The payment options can be Cash on Delivery (COD).RM5 will be charge for Service Charge.

Effective from 10th May 2020 till further notice.

Domestic Delivery Terms & Conditions

The delivery duration will be within 2-3 business days for Peninsular Malaysia while within 3-7 business days for East Malaysia.
The parcel delivery within Peninsular Malaysia and East Malaysia. (e.g. Kuala Lumpur to Johor, Kuala Lumpur to Sabah & Kuala Lumpur to Sarawak)
Peninsular Malaysia Coverage Area: Semenanjung Malaysia, except island. We just cover some of the Island like: Pulau Langkawi, Pulau Pangkor, Pulau Tioman, Pulau Perhentian, Pulau Redang.
Customer must print out the waybill by self ; Customer without printer need to request manual waybill with us. It will takes around 2-3 working days.
Every each packages must be stick with waybill before pass to driver to avoid missing parcel. (Different waybill number for every each parcel)
The maximum weight of a parcel is up to 25kg and maximum size 100x100x100cm.
The posting rate will be determined by actual weight or volumetric weight, whichever is higher. The calculation for volumetric weight is according to the following formula.
The volumetric weight (kg) of a parcel is length (cm) x width (cm) x height (cm) / 5000.
In the event of dispute as to the volumetric weight or the price rates quoted, the customer agrees that the decision made by Arriival Technologies shall be final and binding.
The weight of a parcel will be rounded off.
Price rates quoted are based on the delivery from the specific pick up point to drop off point.
Price rates quoted are only applied for general parcels to be delivered but not for those parcels that required special handling.
Whilst all steps and precautions will be taken by Arriival Technologies to ensure safety of items, all packages must be properly packed so as to minimize damages during transit of items, as well as to be able to withstand manual handling.
All cancellation will be charged for 50% of the total amount of delivery fee.
All claims must be submitted in writing to Arriival within two 2 working days from the date of receipt of shipment, failing which Arriival shall have no liability whatsoever.
If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as “DAMAGED” otherwise any claim for damaged will be refused. It is the sender’s resposibility to inform the recipient of these terms and conditions.
In the event of a claim, a cost invoice indicating the value of the consignment/s and photos/police report (if any) must be provided for all damage claims.
Claims are limited to one claim per shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith. All of the original shopping cartons, packing contents must be made available for Arriival’s inspection and retained until the claim is concluded. Arriival is not obliged to act on any claim until all service charges has been paid.
Arriival’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to Arriival’s attention before or after acceptance of the Shipment.
Arriival shall not be liable for any loss, damage, delay, shortage, missed delivery, non-delivery, misinformation or failure to provide information in connection with Customer’s shipment which is:
- a) Beyond the reasonable control of the management of Arriival
- b) Resulting from the Acts of God and
- c) By the occurrence of a force majeure event including but not limited to 1) severe weather, 2) fire and flood, 3) war, rebellion, sabotage, riot, terrorism; 4) strike or industrial dispute of whatsoever nature; 5) act or omission or local or overseas public authority and changes in applicable law, 6) disruption of air or ground network; 7) mechanical problems to modes of transportation/machinery or material shortage (i.e. fuel and electricity).
Arriival’s liability in respect of any one Shipment is limited to MYR200.00 or the actual value of the Shipment, whichever is lower. You are advised to make own arrangements for insurance coverage if you regard the limits set as insufficient.
Subject to Clause 20 above, Arriival shall not be liable for any losses and damages caused by fraud, wilful acts, reckless acts, omissions, gross negligence of any person (including its employees, servants, agents, affiliates, contractors and agents) and shall not be vicariously liable for any such action or omission for which the management of Arriival has exercised reasonable diligence.
Effective from 25^th August 2020 till further notice.

Rules of Arriival Angel (Rider)

Free to Join as ARRIIVAL Angel!
After the rider had done few orders HQ will deduct a RM199 from rider’s wallet as deposit for taking the items arriival provide.

Riders can apply for ARRIIVAL DELIVERY BOX.
Riders at least need to have 2 pack of ice jelly cube RM 6/pack (buy from arriival)
If you decide not to be a rider at arriival anymore return the delivery box to HQ and take back the deposits (if the delivery box is damage we wont accept )

Rider should be polite

Try not to argue with the customers
Sometimes we will face troublesome customer but please try your best to tolerate it
We will make a review for every rider

– For example we will have stars rating for every rider
– The stars at the end of every month we will give rewards to the rider

Rider should be punctual

Arriival’s rider being on time for every delivery is very important
Being punctual represent the company image
If you cannot make it on time apologize to the customer and say we will try our best to improve our service

Time for rider to complete the order

When rider grabbed order at angel app there are only 30 minutes for motorcycle to pick up the goods but car is 45 minutes.
The time for delivering INSTANT order is between 3 hours.
If MultiStop rider can complete the order using more than 3 hours .

Penalties for rider

For Appointment Oder, If the rider is late for delivery we will deduct a RM2 for every 5 minutes late in the rider’s wallet only the first 10 minute we will tolerate.
If the goods are damage/missing we will deduct the goods value in riders wallet.
After the rider grab the order if suddenly regret to finish the order we will forfeit a RM15 from rider’s wallet.
Rider must always remember to check the order be sure there is multi stop or none if the riders forget to send to the other locations we will forfeit the first delivery also.

Angel responsibility

If there are goods left at pick up location rider need to go take back if not we will forfeit the whole amount of the order.
If a rider got 3 mistakes in a month we will stop the rider from grabbing order as penalty within a month time.
First finish the current grab order then proceed to another order don’t be selfish this is to prevent any order being delay and other rider wont be unable to grab unless get approved by the HQ.

Delivery Terms and Conditions

Instant Delivery

• The delivery duration will be within 3 hours. It will be started counting from pick up point.
• Within same city refer to parcel delivery within whole Klang Valley. It included Shah Alam, Klang, Kajang, Putrajaya, Bangi, JB and soon.
• The posting rate will be determined by distance and size.
• The weight of a parcel can be categorized into 3 different groups depend on the parcel size you deliver.
• All Series Delivery Service are subjected to additional RM2/stop (Below 20kg) and RM4/stop
(Above 20kg-50kg), and RM15/stop (Above 50kg-200kg).
• Subjected to additional charges of RM8 for round trip included, DO/Product Return.
(IF REQUESTED)
• All cancellation will be charged for 50% of the total amount of delivery fee.
• The payment options can be Cash on Delivery (COD).

Domestic Delivery

• The parcel delivery within Peninsular Malaysia and East Malaysia. (e.g. Kuala Lumpur to Johor, Kuala Lumpur to Sabah & Kuala Lumpur to Sarawak)
• The delivery duration will be within 1-3 business days for Peninsular Malaysia while within 3-7 business days for East Malaysia.
• The weight of a parcel is up to 25kg. If exceeded more than 25kg, it will be separated up and considered as 2 parcels. (e.g. 28kg’s parcel, 1^st parcel will be 25kg & 2^nd parcel will be 3kg)
• The posting rate will be determined by actual or volumetric weight.
• The volumetric weight of a parcel is 100cm x 100cm x 100cm / 5000.
• Some desolate areas in Sabah and Sarawak will be incurred extra charges.
• All cancellation will be charged for 50% of the total amount of delivery fee.
• Effective from 1st January 2020 till further notice.

GPS Tracking System

App users can easily find out their parcel’s current location while visualizing it on map. It is able to easily track locations of multiple parcels in a real time. It may reduce the cases of parcels lost. With the use of GPS Tracking System, it reduced costs, make delivery on time, driver accountability and maintenance alerts.

Up-to-date information

We’ll keep updating our information in order to allow users to explore more details information from our Website. Decrease rate of fake information to the minimum. If you found any unauthorized access on your device, do get rid of them from your account and get the Official Arriival App from App Store and Play Store.

Point-to-point (P2P) delivery

Unlike instant delivery is to deliver the parcels to the end users, point-to-point delivery is where the delivery angles deliver the customer’s parcels from Point A service point to Point B service point. Thus, if there is only 1km distance between service point and receiver address, we will distribute our delivery angle to deliver the parcels.

Information Secured

To match the current technology, parcels are only available to be received by OTP code with the secure purposes. Even if the knowledge of the receivers, the verification of OTP code is still compulsory to receive the parcels. It may reduce the parcels send wrong to the receivers. Thus, will increase the rate of delivery efficiency. The information of receiver and sender will also be encrypted by not revealing their private information to third parties.

Application SMS

In order to mark down 0% misdelivery problem, OTP code will be sent to the users via SMS notification once the orders are placed from Arriival App. You can send OTP code to the one who do you a favor to receive the parcels as we only recognize the OTP code instead of person.

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