All customers must comply with the above guidelines regarding mooncake acceptance. Failure to do so may result in Arriival not being held responsible for any damages. All T&C related to packing, lost and damage compensation, as well as important notes, remain unchanged
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Effective from 10th May 2020 till further notice.
Free to Join as ARRIIVAL Angel!
After the rider had done few orders HQ will deduct a RM199 from rider’s wallet as deposit for taking the items arriival provide.
Rider should be polite
– For example we will have stars rating for every rider
– The stars at the end of every month we will give rewards to the rider
Rider should be punctual
Time for rider to complete the order
Penalties for rider
Angel responsibility
App users can easily find out their parcel’s current location while visualizing it on map. It is able to easily track locations of multiple parcels in a real time. It may reduce the cases of parcels lost. With the use of GPS Tracking System, it reduced costs, make delivery on time, driver accountability and maintenance alerts.
We’ll keep updating our information in order to allow users to explore more details information from our Website. Decrease rate of fake information to the minimum. If you found any unauthorized access on your device, do get rid of them from your account and get the Official Arriival App from App Store and Play Store.
Unlike instant delivery is to deliver the parcels to the end users, point-to-point delivery is where the delivery angles deliver the customer’s parcels from Point A service point to Point B service point. Thus, if there is only 1km distance between service point and receiver address, we will distribute our delivery angle to deliver the parcels.
To match the current technology, parcels are only available to be received by OTP code with the secure purposes. Even if the knowledge of the receivers, the verification of OTP code is still compulsory to receive the parcels. It may reduce the parcels send wrong to the receivers. Thus, will increase the rate of delivery efficiency. The information of receiver and sender will also be encrypted by not revealing their private information to third parties.
In order to mark down 0% misdelivery problem, OTP code will be sent to the users via SMS notification once the orders are placed from Arriival App. You can send OTP code to the one who do you a favor to receive the parcels as we only recognize the OTP code instead of person.
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