On 18 July 2019, it was the first batch of licensee startup conference to be conducted on last week Thursday. Since this was the first formal startup conference, those licensees need to be introduced with the clear objectives. To ensure that every licensee have a clear understanding of what they supposed to do for the next step as well as the same goal they are moving toward.
While some licensees had suggested some opinion in order to improve the operation more effective and efficient. Those suggestions will be decided by every licensee through voting session. It can ensure that the information distributed can be consistence and fair to everyone.
Therefore, we, Arriival HQ will provide those licensees with the fully operation manual. For instances, Standard Operating Procedure (SOP), price list of riders set and further on. To make sure that they have idea and procedure of their service point opening.
Have you wished to receive your parcel to be delivered as fast as possible? Or have you even forgotten to bring something out from home that are emergency? Doubtlessly, on-demand delivery is exactly what it can solve customer’s problem encountered. It is capable of delivering the parcel in just a few hours once the customers placed an order.
I do believe that most of the people are not willing to run the risk. For instances, the parcels are being mishandled or damaged. Instead, on-demand delivery can provide the customers with greater peace of mind. Why say so? If your parcel is delivered by an experienced delivery rider who provided you with greater customer service before. So that you can be confident that the parcels will be delivered on time and in good condition.
Nothing is perfect whereby there will be an unforeseen circumstance arise in a sudden. What happens on the airport if you realized that you completely forgot to bring your passport? On that moment, you are not able to get back to home and back to airport again. When you encounter last-minute delivery, there is where on-delivery service comes in.
With the great service of on-demand delivery, it may lead the customers to make impulse purchases. In today’s world of online shopping and instant gratification, the customers want to make impulse while be able to use it in the same day. For instances, the customers wanted to order a cake and have it in the same day with the use of on-demand delivery.
Wow! It is such a warm scene. Our CEO of Arriival and QMCS greeted friendly with our delivery riders before the departure. Besides that, they have communicated with them about the difficulties and interested matters of what they have faced during the process of delivery.
For those who have been hired as our delivery riders, they are supposed to provide better customer services and customer satisfaction. How and what to do? We, Arriival has scheduled the rider training and discussion in order to ensure that customers are satisfied with our delivery service. For their safety purpose, they are allowed to express what they have encountered for whole delivery journey.
In the training schedule, we, Arriival will provide the delivery riders some important notices that need to be warned. For instances, the delivery order (DO) need to be collected back that attached with company’s chop and client’s signature. Not only that, but they also need to capture the parcels as an evidence once they have done the delivery. Also, every delivery rider is required to wear helmet, jacket and container with the logo of ‘Arriival’.
Delivery Riders have started their delivery journey in the morning.
Captured the parcels to be delivered as an evidence.
On 15 June 2019, this was the second distributor meeting that was held on last week Saturday. Compared to the first distributor meeting, the number of licensees joined have been increased doubtlessly. We, Arriival was pleased and appreciated that they trusted on us. Because of their participation as licensees, our goal has gone further.
The purposes of this distributor meeting were to convey the latest updates of the progression of Arriival recently. While for this coming July, our service points will be opened officially in the area of Kuala Lumpur and Selangor. We, HQ Arriival has educated licensees by providing the techniques on the sales and rider recruitment.
Furthermore, we special thanked to our guest of honour from China QMCS CEO cum COO Mr, Xing. He updated the latest messages about improvement of QMCS in future. Moreover, we also thanked to our next guest of houour Mr. Richard who shared Neuro-linguistic programming (NLP) that are able to apply in sales aspect.
Does a brand really need an app to succeed today? Yes. It does. The statistics shown that the percentage of internet users continue to rise from 24.5 million (76.9%) in 2016 to 28.7 million (87.4%) in 2018. It totally aided the traditional transaction by creating communications channel and better address customer needs while simultaneously meeting business objectives.
With an effective mobile strategy, brands can interact with the users from any place and any time. First of all, it can lead to mobile traffic by engaging more users to the website. After that, it can be defined that the users are willing to engage with brands on their smartphones. At the same time, user interface also can be caused the first good impression and lasting if its looks and operation are well-organized.
Moreover, the company will start tending to e-commerce based with means of having brick and mortar store. Most of the users who often using apps for shopping in-store with the purpose of redeeming in-store discounts, finding products, and viewing product ratings and reviews.
Last but not least, app can offer more value beyond your website. Why say so? It is because it can access and use built-in device features such as the camera, GPS, and location. For example, the use GPS and location data to allow apps to send users flyers with specials specific to their area.
A mobile touch point has the ability to enhance the user experience. Not only that, it also provides many benefits such as strengthening company reputation, improving customer satisfaction, as well as increasing sales and conversion rates.
Being one of the most aggressive players in the delivery technology market, Arriival targets to be IPO listed in Malaysia in 4 years time. We would soon expand into the South East Asia market such as Thailand, Indonesia and Singapore.
Join Arriival Licensee as:
– State Distributor
– District Distributor
– Service Point
The instant delivery duration will be within 3 hours. It will be started counting from pick up point.
Within same city refer to parcel delivery within whole Klang Valley area / within Johor Bahru area.
Arriival Technologies reserves the right to revise the price rates quoted at any time or in the future once we found out that you have a certain number of parcels to be delivered after an initial cooperation.
Price rates quoted are only applied for general parcels to be delivered but not for those parcels that required special handling.
Price rates quoted are based on the delivery distances from the specific pick up point to drop off point.
The measurement and weight of a parcel can be categorized into 3 different vehicles to be used depend on the parcel size you deliver.
The posting rate will be determined by distance and size, or actual weight.
All Series Delivery Service are subjected to additional per stop price.
Subjected to additional charges of RM8 (For Motorcycle, Car & Van) ; RM30 (For 1 Ton & 3 Ton Lorry) for round trip included (DO). And half price (50%) additional charge for Product Return (IF REQUESTED).
The distance will be rounded off.
Instant delivery on Sunday and Public Holidays need to make appointment before 1 day for arrangement.
If there is any circumstance like raining, the motorcycle delivery will be stopped or delayed due to the safety of our riders.
If place order landmark location different with the actual landmark location more than 3km, customer shall bear the actual price based on the actual landmark location.
Cancellation fees : For a driver who is on the way to order destination: Driver will call to confirm the order prior to departing. If delivery is confirmed with the driver then and a cancellation happens after the scheduled time, customer need to bear the 50% cancellation charges from total order amount.
Waiting fees : Free of charge for first 10 minutes. After 10 minutes RM 2.00 is chargeable for every subsequent 5 minutes.
Oversized item charge : If the requirement or parcel exceeds the maximum weight, size, or quantity as specified above, Arriival will change the vehicle type to the appropriate one with the price difference being borne by the customer.
Loading fees: RM10.00.The driver/helper(s) will drop the items from the lorry to the ground next to the lorry or vice versa only. They are not required to drop to and fro the premise with this service.
Door-to-door service by driver : The driver will provide moving services which includes loading and unloading of item to and fro the premise.
Fees of charge:
-Car = RM 10.
-VAN = RM 20.
-1 TON LORRY = RM 60.
Door to door service by drive +1 helper: The drive will provide moving service which includes loading and unloading of item to and fro the premise with the aid of 1 helper.
Fees of charge:
-VAN = RM 80.
-1 TON LORRY = RM 120.
-3 TON LORRY = RM 120.
The payment options can be Cash on Delivery (COD).RM5 will be charge for Service Charge.
Effective from 10th May 2020 till further notice.
Domestic Delivery Terms & Conditions
The delivery duration will be within 2-3 business days for Peninsular Malaysia while within 3-7 business days for East Malaysia.
The parcel delivery within Peninsular Malaysia and East Malaysia. (e.g. Kuala Lumpur to Johor, Kuala Lumpur to Sabah & Kuala Lumpur to Sarawak)
Peninsular Malaysia Coverage Area: Semenanjung Malaysia, except island. We just cover some of the Island like: Pulau Langkawi, Pulau Pangkor, Pulau Tioman, Pulau Perhentian, Pulau Redang.
Customer must print out the waybill by self ; Customer without printer need to request manual waybill with us. It will takes around 2-3 working days.
Every each packages must be stick with waybill before pass to driver to avoid missing parcel. (Different waybill number for every each parcel)
The maximum weight of a parcel is up to 25kg and maximum size 100x100x100cm.
The posting rate will be determined by actual weight or volumetric weight, whichever is higher. The calculation for volumetric weight is according to the following formula.
The volumetric weight (kg) of a parcel is length (cm) x width (cm) x height (cm) / 5000.
In the event of dispute as to the volumetric weight or the price rates quoted, the customer agrees that the decision made by Arriival Technologies shall be final and binding.
The weight of a parcel will be rounded off.
Price rates quoted are based on the delivery from the specific pick up point to drop off point.
Price rates quoted are only applied for general parcels to be delivered but not for those parcels that required special handling.
Whilst all steps and precautions will be taken by Arriival Technologies to ensure safety of items, all packages must be properly packed so as to minimize damages during transit of items, as well as to be able to withstand manual handling.
All cancellation will be charged for 50% of the total amount of delivery fee.
All claims must be submitted in writing to Arriival within two 2 working days from the date of receipt of shipment, failing which Arriival shall have no liability whatsoever.
If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as “DAMAGED” otherwise any claim for damaged will be refused. It is the sender’s resposibility to inform the recipient of these terms and conditions.
In the event of a claim, a cost invoice indicating the value of the consignment/s and photos/police report (if any) must be provided for all damage claims.
Claims are limited to one claim per shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith. All of the original shopping cartons, packing contents must be made available for Arriival’s inspection and retained until the claim is concluded. Arriival is not obliged to act on any claim until all service charges has been paid.
Arriival’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to Arriival’s attention before or after acceptance of the Shipment.
Arriival shall not be liable for any loss, damage, delay, shortage, missed delivery, non-delivery, misinformation or failure to provide information in connection with Customer’s shipment which is:
a) Beyond the reasonable control of the management of Arriival
b) Resulting from the Acts of God and
c) By the occurrence of a force majeure event including but not limited to 1) severe weather, 2) fire and flood, 3) war, rebellion, sabotage, riot, terrorism; 4) strike or industrial dispute of whatsoever nature; 5) act or omission or local or overseas public authority and changes in applicable law, 6) disruption of air or ground network; 7) mechanical problems to modes of transportation/machinery or material shortage (i.e. fuel and electricity).
Arriival’s liability in respect of any one Shipment is limited to MYR200.00 or the actual value of the Shipment, whichever is lower. You are advised to make own arrangements for insurance coverage if you regard the limits set as insufficient.
Subject to Clause 20 above, Arriival shall not be liable for any losses and damages caused by fraud, wilful acts, reckless acts, omissions, gross negligence of any person (including its employees, servants, agents, affiliates, contractors and agents) and shall not be vicariously liable for any such action or omission for which the management of Arriival has exercised reasonable diligence.
Effective from 25th August 2020 till further notice.
Rules of Arriival Angel (Rider)
Free to Join as ARRIIVAL Angel!
After the rider had done few orders HQ will deduct a RM199 from rider’s wallet as deposit for taking the items arriival provide.
Riders can apply for ARRIIVAL DELIVERY BOX.
Riders at least need to have 2 pack of ice jelly cube RM 6/pack (buy from arriival)
If you decide not to be a rider at arriival anymore return the delivery box to HQ and take back the deposits (if the delivery box is damage we wont accept )
Rider should be polite
Try not to argue with the customers
Sometimes we will face troublesome customer but please try your best to tolerate it
We will make a review for every rider
– For example we will have stars rating for every rider
– The stars at the end of every month we will give rewards to the rider
Rider should be punctual
Arriival’s rider being on time for every delivery is very important
Being punctual represent the company image
If you cannot make it on time apologize to the customer and say we will try our best to improve our service
Time for rider to complete the order
When rider grabbed order at angel app there are only 30 minutes for motorcycle to pick up the goods but car is 45 minutes.
The time for delivering INSTANT order is between 3 hours.
If MultiStop rider can complete the order using more than 3 hours .
Penalties for rider
For Appointment Oder, If the rider is late for delivery we will deduct aRM2 for every 5 minutes late in the rider’s wallet only the first 10 minute we will tolerate.
If the goods are damage/missing we will deduct the goods value in riders wallet.
After the rider grab the order if suddenly regret to finish the order we will forfeit a RM15 from rider’s wallet.
Rider must always remember to check the order be sure there is multi stop or none if the riders forget to send to the other locations we will forfeit the first delivery also.
Angel responsibility
If there are goods left at pick up location rider need to go take back if not we will forfeit the whole amount of the order.
If a rider got 3 mistakes in a month we will stop the rider from grabbing order as penalty within a month time.
First finish the current grab order then proceed to another order don’t be selfish this is to prevent any order being delay and other rider wont be unable to grab unless get approved by the HQ.
Delivery Terms and Conditions
Instant Delivery
• The delivery duration will be within 3 hours. It will be started counting from pick up point.
• Within same city refer to parcel delivery within whole Klang Valley. It included Shah Alam, Klang, Kajang, Putrajaya, Bangi, JB and soon.
• The posting rate will be determined by distance and size.
• The weight of a parcel can be categorized into 3 different groups depend on the parcel size you deliver.
• All Series Delivery Service are subjected to additional RM2/stop (Below 20kg) and RM4/stop
(Above 20kg-50kg), and RM15/stop (Above 50kg-200kg).
• Subjected to additional charges of RM8 for round trip included, DO/Product Return.
(IF REQUESTED)
• All cancellation will be charged for 50% of the total amount of delivery fee.
• The payment options can be Cash on Delivery (COD).
Domestic Delivery
• The parcel delivery within Peninsular Malaysia and East Malaysia. (e.g. Kuala Lumpur to Johor, Kuala Lumpur to Sabah & Kuala Lumpur to Sarawak)
• The delivery duration will be within 1-3 business days for Peninsular Malaysia while within 3-7 business days for East Malaysia.
• The weight of a parcel is up to 25kg. If exceeded more than 25kg, it will be separated up and considered as 2 parcels. (e.g. 28kg’s parcel, 1st parcel will be 25kg & 2nd parcel will be 3kg)
• The posting rate will be determined by actual or volumetric weight.
• The volumetric weight of a parcel is 100cm x 100cm x 100cm / 5000.
• Some desolate areas in Sabah and Sarawak will be incurred extra charges.
• All cancellation will be charged for 50% of the total amount of delivery fee.
• Effective from 1st January 2020 till further notice.
GPS Tracking System
App users can easily find out their parcel’s current location while visualizing it on map. It is able to easily track locations of multiple parcels in a real time. It may reduce the cases of parcels lost. With the use of GPS Tracking System, it reduced costs, make delivery on time, driver accountability and maintenance alerts.
Up-to-date information
We’ll keep updating our information in order to allow users to explore more details information from our Website. Decrease rate of fake information to the minimum. If you found any unauthorized access on your device, do get rid of them from your account and get the Official Arriival App from App Store and Play Store.
Point-to-point (P2P) delivery
Unlike instant delivery is to deliver the parcels to the end users, point-to-point delivery is where the delivery angles deliver the customer’s parcels from Point A service point to Point B service point. Thus, if there is only 1km distance between service point and receiver address, we will distribute our delivery angle to deliver the parcels.
Information Secured
To match the current technology, parcels are only available to be received by OTP code with the secure purposes. Even if the knowledge of the receivers, the verification of OTP code is still compulsory to receive the parcels. It may reduce the parcels send wrong to the receivers. Thus, will increase the rate of delivery efficiency. The information of receiver and sender will also be encrypted by not revealing their private information to third parties.
Application SMS
In order to mark down 0% misdelivery problem, OTP code will be sent to the users via SMS notification once the orders are placed from Arriival App. You can send OTP code to the one who do you a favor to receive the parcels as we only recognize the OTP code instead of person.
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